The City of Kotzebue provides a link between
the citizens of the city and public safety in the event of an emergency.
Kotzebue has had E-911 (Enhanced 911) since the Fall of 2006. Enhanced means dispatch should get a name an address of the caller (Land Lines). This doesn't mean you don't have to give or verify this information for the dispatcher. It does mean if you dial 911 and don't stay on the line, you'll get a call back and/or a visit by a police officer to be sure you are alright.
PLEASE put your house number, street and phone number on your telephones. You or a visitor in your house may not remember it or know it when necessary in the heat of the moment.
IF YOU MIS-DIAL 9-1-1 (some other numbers may forward to 9-1-1) please talk to the Dispatcher, and tell him/her you mis-dialed. No harm done.
Frequently Asked Questions:
What happens if I call 911 and hang-up before speaking to anyone?
At the 911 center, hang-up calls may be traced. The dispatcher may send a police unit to verify the situation. Please speak if you are able, traces can take some time.
Who am I actually calling?
When you dial 911, or 442-3351 you will speak to a fully trained Dispatch Officer/Corrections Officer in the emergency dispatch center inside the Kotzebue Regional Jail. These officers will relay the information, via radio or phone, to the appropriate agency, be it Police, Fire, Ambulance and Search and Rescue personnel.
2. Tell the dispatcher your Location, Situation, Your name and Phone number, and other pertinent details such as people involved, descriptions of people or cars, time of occurrence. Please don’t yell, “I need the police here now” and hang up!
3. If you are in immediate danger (burning house, etc.) remove yourself and your family or seek shelter if the situation allows first. If you have a cordless or cellular phone with you, be sure to program 911 on your cordless phone. You may not believe it but dialing 911 may be difficult due to limited sight emotional state etc. Teach your children when and how to dial 911 in a responsible manner.
4. Dial 911 if the situation is an Emergency situation. Emergency situations are those situations in which a person’s health is immediately in jeopardy (injury, serious illness, thoughts of suicide, serious car accident, etc.), a crime has occurred or may be occurring or any other act due to its serious nature demands immediate attention by the police or fire department (electrical lines down etc.). If the situation is not an emergency situation please do not call 911. There are a limited number of 911 lines and a non-emergency call may preclude an emergency situation being able to reach our dispatchers. Call the business line at 442-3351 to report non-emergency situations or to ask for non-emergency assistance.
5. When you call 911 stay on the line with the dispatcher until you are told by he/she to break the connection. Your assistance may be required to guide in officers etc.
6. If you are unable to speak or are incapacitated call 911 and stay on the line. Your call can be traced on the 911. Officers will be sent to your location. Tracing may take some time.
THE TELEPHONE IS NOT A TOY!Don't let your kids play with the phone.
Dispatch receives 10-20 bogus calls every DAY!
Teach them how to call for help,
their name and where they are.
Also- GCI phones - SOS is 9-1-1, not the help-desk!
Emergencies present a scary situation for children. At times they may not know what to do. Below you will find some tips on how to teach your child how to use and when to use the 9-1-1 system.
WHAT ABOUT THE BABYSITTER?
When there are no adults at home every child or babysitter should have the following information posted by the phone:
The best time to prepare for an emergency is now!! Don't wait until one happens!
To the Kotzebue Police Main Page
To the Kotzebue Police Main Page
To the Kotzebue Volunteer Fire Department Main Page
Updated April, 2001, April, 2008, December, 2009, February, 2012